Showing posts with label #CommunicationSkills. Show all posts
Showing posts with label #CommunicationSkills. Show all posts

Friday, 15 December 2023

COMMUNICATION SKILLS FOR POLITICIANS - THE EXAMPLE OF PUTIN

15 December 2023


However much people here in The West hate Putin, the president of the Russian Federation, some of it must surely be to do with his success in bringing Russia back from the dead these last 20 years.

Today, let's take a look at how he does it - and why. 

(If you've read the previous piece on livingintheair.org on basic communication skills that will be a help in understanding the technical side of Putin's communication skills.)

Why does he do it?

Apart from all the usual vision, planning and execution stuff (subject of earlier articles on livingintheair.org), he takes a great deal of trouble to communicate with his people and create a sense of unity, belonging and optimism. Opinion polls give him 80% - that's amazing if true. 

He will first of all set the goals or objectives of his communication. Then he will identify his audience. With objectives and sensibilities of his audience in mind, he will now assemble the winning arguments.

First, the politician seeks the support of the people he fears the most: his own people, those who have the power to unseat him.

Second, the successful politician wants to master the international environment. The politician inhabits an anarchic system, ie a system of International Relations (IR) where there is no recourse to a higher authority. If you combine being on your own, with the uncertainty that comes from not knowing what is in the mind of your neighbours, then you can understand that Security (secure from invasion, secure in your sovereignty) is the number one concern. Security comes mainly from diplomatic and military means, of which the most important are the communication skills of the Diplomat.

How does he do it?

Putin has these regular press conferences where he talks to the nation. He uses the opportunity of these progress reports to the people, his audience, to run through the history of Russia and the character of its people.

This is what we so sorely miss in the West. Our leaders seem unwilling to do other present current tactics.

Blank out the past to start again

Regular reviews of progress are something that is highly desirable, but we cannot do in the West because we no longer have a single identity or character, we don't have a unifying culture. Additionally, we are ashamed of, and seem to be forever trying to rub out or forget, our history and our civilisation. 

The self-doubt of The West

What is wrong with our history or civilisation? What did the West do that it should reproach itself? How has the West fared, from a Security and Moral perspective,compared with other historic civilisations?

It seems to me that the elite is forever trying to weaken or distract its greatest threat - its own people - away from important matters like public finance, economics, class and abuse of power. It is almost as if the governing elite is trying to make "Tabula Rasa" of the past, a "blank slate" on which it can paint and engineer a rootless, passive and obedient slave class.

It's a pretty barren and frightening landscape that western leaders have created for their peoples. Compare this with the rising prosperity and optimism that Putin generates by his communications and actions.

COMMUNICATION SKILLS 101

15 December 2023

This is a technical piece on basic communication skills, with an emphasis on skills needed for success in the office.

First, let's take a look at key communication skills. Once we have set this frame, let's look more closely at a responsibility assignment matrix (RAM) for determining roles within a project team, your project teams.

Effective communication skills 

Effective communication skills are crucial for success in the office, if you want to enhance your ability to work collaboratively, minimise misunderstandings, contribute to a positive and productive work environment and ... get a pay rise and promotion.

Key skills include:

1. Clear Verbal Communication
   - Expressing ideas clearly and concisely.
   - Using the right tone, emphasis and language for each situation.

2. Active Listening
   - Paying attention to others.
   - Responding thoughtfully to demonstrate understanding.

3. Written Communication
   - Writing clear and coherent emails, reports, and documentation.
   - Ensuring proper grammar, spelling, and formatting - one idea per paragraph only & multiple paragraphs broken by white space for readability.

4. Non-Verbal Communication
   - Being aware of body language and facial expressions. (Funny remark it is more difficult to read the expressions of People who use botox or filler and thus difficult for you to respond.)
   - Projecting confidence and professionalism, in manner and appearance.

5. **Emotional Intelligence:**
   - Understanding and managing one's emotions.
   - Recognising and empathising with others' emotions.
   -  Try Neuro-Linguistic Programming (NLP),
a somewhat manipulative technique, particularly the use of "mirroring", all copying the body language of the other, for developing a rapport with people.  https://en.wikipedia.org/wiki/Neuro-linguistic_programming?wprov=sfla1

6. Adaptability
   - Adjusting communication style based on the audience.
   - Being open to feedback and willing to modify approaches.

7. Clarity and Conciseness
   - Conveying messages in a straightforward manner.
   - Avoiding unnecessary jargon or complexity, or introducing such language before using.

8. Conflict Resolution
   - Addressing conflicts calmly, unemotionally and constructively.
   - Seeking solutions that benefit all parties involved.

9. Collaboration
   - Fostering open communication within teams.
   - Encouraging the exchange of ideas and feedback.
  - Getting everyone on board.

10. Networking
    - Building and maintaining professional relationships.
    - Communicating effectively with colleagues, bosses and clients.

Some intermediate remarks

Please expand acronyms on first use in a message, or have a glossary

Use punctuation to improve readability

Check spelling, check structure before hitting send

Don't assume readers are clairvoyant, take time to contruct / edit before send, to be sure you are understood first time ( people will often be reluctant to ask for clarification so you should make sure they don't need to).

Be sure to understand the purpose of any message you send or receive and be sure to communicate clearly. Especially if you are talking, speak clearly and strongly, be structured, be concise !!!

Responsibility Assignment Matrix (RAM)


Communication skills are your absolute number one skill, both written and oral, listening and reading (rapid and summarising), (the four skills). If you are not confident that you are communicating efficiently and effectively, then take a communication skills course - this could be the most important thing you do in 2024.

Consult. Communicate before action with those who you want to motivate and involve in the action.

Inform. Inform those who must change as a result of an action in preparation for the happy implemention.

The RASCI

This is a typical version of a esponsibility assignment matrix (RAM). The people on your project RAM are the people with whom you exchange messages, it is about their roles...and yours: 

R - Responsible - the person who makes the change

A - Accountable - the person who gets the pay rise or the kick in the pants if it all goes right or wrong, probably your boss, your customer, your client, who agrees your plan and makes resources available

S - Support - those whom you can rely on for help getting the change made, like accountants or lawyers or IT or consultants

C - Consult - The people you talk to, to get information for your analysis and action plan

I - Inform - the people downstream who will have to operate the change on a regular basis, those who need to know

RASCI is your basic frame 101 for working in any team if you want to get things done. These are the roles people have and with whom you communicate.

Good to be clear in your head on your role and the role of the other people, before you do anything, before you start communicating.

RASCI - responsible accountable support consult inform.

https://en.wikipedia.org/wiki/Responsibility_assignment_matrix