What looks good to the customer? Here we will join a prospect on the journey to becoming a loyal customer.It is about the things you and your customer do together. These are called "touchpoints".
From first contact with a customer, through to final delivery and payment, you meet on specific occasions, called "touchpoints". Touchpoints lie on the consumption process. There are other points where you or the customer must do things - tasks - but they are not touchpoints.
All the touch points, in a line, make "the customer journey" along the consumption...
Tuesday, 28 December 2021
Monday, 27 December 2021
NOODLES
Noodles: you can buy a packet for twice nothing. It's got noodles, plus two sachets - one is spices and the other is gravy granules.Noodles are quick, simple, tasty, nutritious, cheap.1. Boil the noodles five minutes in ample water, tip out of your wok and put to one side.
2. Fry the ingredients in your wok: like protein, any protein such as shrimps or diced chicken or tofu; and veg, any veg in season that you can cut up.3 ...
Tuesday, 21 December 2021
IS THE EU A MARXIST-LENINIST ORGANISATION?
21 December 2021
Interesting how Lenin, who was chairman of the communist Party, organised the state. The economy was 80% rural, 20% urban, 90% of industry was state owned.All public institutions and some private-sector corporations had a shadow leadership comprised of party officials.The EU employs a similar strategy. If you look beyond the great institutions we all know - Commission, Council, Parliament, Court of Justice, Court...
Monday, 20 December 2021
DO COUNTRIES BREAK THEIR TREATIES?
20 December 2021
Ref the WA and NIP.It is not really fair to say that the UK is breaking a
treaty which it had itself only just signed. There are many reasons why
countries break treaties, but let's just look at some historical
precedents.
The treaty of Versailles was drafted by the UK and
signed by Germany without Russia even being present. Both Germany and
Russia were flat on their backs. Some say...
WHEN ATTACKED BY A DOG
19 December 2021
If a dog bites your arm/leg, you push into their mouth, rather than trying to pull outwards, and it forces them to open their mouth. I've used that successfully with a 100+kg dog. If they are attacking rather than just biting and holding, grab the skin at the back of their head, so they can't shake. Hitting them, gouging their eyes, or otherwise hurting them, is more likely to make them double down and start...
Saturday, 18 December 2021
THE THAI GOVT WANTS TO END MASS TOURISM
18 December 2021https://www.thaiexaminer.com/thai-news-foreigners/2021/12/17/thailand-again-signals-end-of-mass-tourism-thai-examiner/
When change is needed, this can sometimes come if a leadership sees the need to innovate and adapt and maybe it gets inspired; but often it requires a change of leadership. That is the beauty of democracy - the people can overthrow a tired old government, peacefully.Instead of closing down a successful...
Monday, 13 December 2021
ALDOUS HUXLEY
Only the film quality tells you this interview took place over 60 years ago.https://youtu.be/alasBxZs...
Saturday, 11 December 2021
THE PANDEMIC WILL BE OVER BY VALENTINES
9 December 2021Omicron looks like it could be a busted flush: yes, transmission is more rapid; yes, immune escape doubles number of infections; but no, it is near harmless, Putin called it "a natural vaccine".Sajid Javid, 10 December : "Very soon, in the days and weeks that lie ahead, if, as I think is likely, we see many more infections and this variant [omincron] becomes the dominant variant, there will be less need to have any kind...
HAS THE EU STOPPED WAR IN EUROPE?
11 December 2021
It's not as simple as political differences that create
war. Europe has had nothing but wars- first religious wars and colonial,
then liberalism fascist communist, now federalism nationalism, and
currently woke gender race sex religion.
It's economic, material, interests and the nature of man (for it is usually men).
The EU are under the illusion...
Thursday, 9 December 2021
HOW TO MANAGE A COMPLAINER
9 December 2021Constant negativity about everything, always wanting to-be more negative than anyone else,But you know what? She thinks she is the victim of bad things happening in the world - she herself is NOT a negative person!No point in telling her how lucky she's been in life as she will just tell you more of the bad things that have happened toher, to convince you!!Maybe find a parable to help her understand?Better to agree with...
Wednesday, 1 December 2021
MY LIFE IS MY OWN
30 November 2021
https://youtu.be/hphXPJJMl7g"I will not be pushed, filed, stamped, indexed, briefed, debriefed or numbered. My life is my own."&nb...
THE FRANCE ZEMMOUR SEEKS TO SAVE (RHETORICAL DEVICES)
THE FRANCE ZEMMOUR SEEKS TO SAVEA STUDY IN RHETORIC30 November 2021Zemmour: journalist, polemicist, presidential candidate...His candidacy speech embraces you, oppresses you, haunts you, rallies you. It's a masterpiece in the use of rhetoric.https://youtu.be/k8IGBDK1BH8He appears speaking behind a huge mike and in front of ancient books stacked on shelves, reminding us of De Gaulle's wartime calls for resistance (Appeal of June 18 by...
